The Service does not provide legal, financial, medical, or other professional advice. AI-generated content should not be relied upon as a substitute for professional consultation. You should seek appropriate professional advice for specific situations.

We use third-party AI services (including Anthropic Claude) to power our features. These providers have their own terms and limitations. We are not responsible for the outputs, limitations, or changes to these third-party services.

To use the Service, you must create an account and provide accurate, complete registration information. You agree to:

• Provide truthful and current information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

We offer individual and organization accounts. Organization accounts may have multiple users with different permission levels. The account administrator is responsible for managing user access and permissions.

You must be at least 18 years old to use the Service. By creating an account, you represent that you are at least 18 years of age.

"Your Content" means any data, text, files, information, or materials you submit to the Service, including product information, competitor data, and business intelligence.

• You own Your Content
• You are responsible for the legality and accuracy of Your Content
• You grant us a limited license to process Your Content solely to provide the Service

Content generated by the Service using Your Content ("Generated Content") belongs to you, subject to:

• Any underlying third-party intellectual property rights
• The AI disclaimer in Section 3
• Your compliance with these Terms

You can export Your Content and Generated Content at any time through the Service. Upon account termination, you will have 30 days to export your data before it is permanently deleted.

The Service, including its design, features, code, and documentation, is owned by Arnen and protected by intellectual property laws. "Arnen," our logo, and product names are trademarks of Arnen Inc.

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual license to use that Feedback to improve our products and services.

You may not:

• Copy, modify, or create derivative works of the Service
• Use our trademarks without written permission
• Remove or alter any proprietary notices

The Service is offered through subscription plans with varying features and pricing. Current pricing is available on our website. We may change pricing with 30 days notice for existing subscribers.

Subscriptions are billed in advance on a monthly or annual basis. Payment is due at the start of each billing period. We use Stripe for payment processing.

Fees are exclusive of taxes. You are responsible for all applicable taxes, including sales tax, VAT, and GST, unless you provide a valid exemption certificate.

Annual subscriptions may be eligible for a pro-rata refund within the first 14 days. Monthly subscriptions are non-refundable. Enterprise agreements may have custom refund terms.

Enterprise customers may negotiate custom terms including pricing, SLAs, and payment schedules through a separate Master Service Agreement (MSA).

Each party agrees to:

• Protect Confidential Information with reasonable care
• Use Confidential Information only for purposes of these Terms
• Not disclose Confidential Information to third parties except as necessary
• Return or destroy Confidential Information upon request

Confidentiality obligations do not apply to information that is:

• Publicly available through no fault of the receiving party
• Rightfully received from a third party without restriction
• Independently developed without use of Confidential Information
• Required to be disclosed by law (with advance notice when possible)

Arnen targets 99.9% uptime for the Service, measured monthly, excluding scheduled maintenance and force majeure events.

We will provide at least 48 hours advance notice for scheduled maintenance that may affect service availability. Maintenance windows are typically scheduled during low-usage periods.

If monthly uptime falls below 99.9%, eligible customers may request service credits:

• 99.0% - 99.9% uptime: 10% credit
• 95.0% - 99.0% uptime: 25% credit
• Below 95.0% uptime: 50% credit

Credits must be requested within 30 days and apply to the next billing period. Credits are the sole remedy for downtime.

Support is available via email during business hours. Enterprise plans include priority support with faster response times.

You agree to indemnify and hold harmless Arnen, its officers, directors, employees, and agents from any claims, damages, or expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your Content or how you use Generated Content
• Your violation of these Terms
• Your violation of any third-party rights

Arnen will indemnify you against third-party claims that the Service infringes their intellectual property rights, provided you:

• Notify us promptly of the claim
• Give us sole control of the defense
• Cooperate with our defense efforts

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Pose a security risk to the Service or other users

For material breaches, we will provide 30 days notice and opportunity to cure, unless immediate termination is necessary for security or legal reasons.

Upon termination:

• Your access to the Service ends
• You have 30 days to export your data
• Outstanding fees become immediately due
• Sections 5, 7, 9, 11, 12, and 14 survive termination

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms will be resolved through:

1. Negotiation: Good faith discussions for 30 days
2. Mediation: Non-binding mediation if negotiation fails
3. Arbitration: Binding arbitration under AAA Commercial Rules, with arbitration held in Delaware

You agree that any dispute resolution will be conducted on an individual basis, not as a class action or representative proceeding.

• Entire Agreement: These Terms constitute the entire agreement between you and Arnen.
• Amendments: We may modify these Terms with notice. Continued use constitutes acceptance.
• Severability: If any provision is unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce a provision does not waive future enforcement.
• Assignment: You may not assign these Terms without our consent. We may assign to affiliates or successors.

For questions about these Terms, contact us at [email protected].